At Spinzer, customer satisfaction is our top priority.
We want you to love your leather jacket as much as we loved crafting it.
If, for any reason, you are not completely satisfied with your purchase, we offer a smooth and hassle-free return or exchange process.
You can request a return or exchange within 14 days of receiving your order, provided the item:
Is unused and unworn
Has all original tags and packaging intact
Shows no signs of damage, stains, or alteration
Once approved, your refund or exchange will be processed promptly.
If you wish to exchange your product for a different size, color, or design, simply contact our support team.
We’ll guide you through the quick exchange process and ensure you receive your new jacket as soon as possible.
Please note: Exchanges are subject to product availability.
Once your returned item is received and inspected, we’ll notify you via email.
Refunds are processed to your original payment method within 7–10 business days after approval.
If you haven’t received your refund after this period, please contact our support team with your order number for assistance.
For hygiene and quality control reasons, the following items are not eligible for return or exchange:
Customized or personalized jackets
Clearance or final sale items
Gift cards
Email us at support@spinzerwear.com or use our Live Chat feature.
Provide your order number, reason for return/exchange, and relevant photos (if any).
Our team will respond within 24 hours with next steps and return shipping details.
If your order arrives damaged, defective, or incorrect, please contact us immediately.
We’ll arrange a replacement or full refund at no extra cost to you.
We stand by the quality of our leather.
Every Spinzer product is crafted with care, and our team ensures your experience is as exceptional as our jackets.
If you ever face an issue, know that we’re here to make it right quickly and professionally.
